During the past couple of Thalys train trips from Cologne to Paris I just ignored the “we have Wi-Fi Internet access on board” announcements since it just didn't work anymore even though at the beginning they had a brilliant start. Whenever I tried there was just no connectivity at all except for the landing screen. But they keep insisting during their automated welcome messages that Internet access is available. O.k., I believe in the good and in things getting better so I tried again on my recent trip. Again, it didn't work. What a letdown!
Dear Thalys, just switch your Wi-Fi off and stop this ridiculous announcement as it's obviously not your intention to improve the situation. This way, your customers will at least not be disappointed by something they are promised. Just admit you've failed and move on.
P.S.: Note that this is not a technical issue, it worked great at the beginning. Also other train companies such as Deutsche Bahn show that working Internet access on high speed trains is possible.